Welcome to the Sheriff's Office Criminal Records Bureau. We are the Support Services Division office that serves as the custodian of the Sheriff's records. We also provide services related to those records as follows:
SERVICES PROVIDED BY
THE CRIMINAL RECORDS BUREAU
SERVICES PROVIDED BY OTHER
DIVISIONS WITH THE SAN MATEO
COUNTY SHERIFF'S OFFICE
For your convenience, Criminal Records Services are provided at the following locations:
Redwood City Main Office
400 County Center, 3rd Floor
Hall of Justice & Records
Redwood City, CA 94063
Monday - Friday (except holidays)
7:00 a.m. - 5:45 p.m.
Half Moon Bay Substation
537 Kelly Avenue
Half Moon Bay, CA 94019
Monday-Friday (except holidays)
8:30 a.m. - 5:00 p.m.
581 Magnolia Avenue
Millbrae, CA 94019
Monday - Friday (except holidays)
9:00 a.m. - 5:00 p.m.
San Carlos Substation
600 Elm Street
San Carlos, CA 94070
Monday- Friday (except holidays)
8:00 a.m. - 5:00 p.m.
SERVICES PROVIDED BY THE CRIMINAL
Citations – Traffic & Parking
If you have received a traffic citation from the San Mateo County Sheriff's Office, you may pay your citation by phone, online, by mail, or in person at the court location marked on your citation. Please see the following website or call the telephone number listed on your citation for more information:
If you have misplaced your citation and need to obtain a copy, please come to the Redwood City Main Office during normal business hours (address and hours shown above). In order to obtain a copy of your citation, you must provide valid government photo identification and the citation must be a San Mateo County Sheriff's Office citation. Please note that obtaining copies of citations cannot be done at the Sheriff's San Carlos or Half Moon Bay Substation Office locations. You must go to the Redwood City Main Office.
If you have received a parking citation from the San Mateo County Sheriff's Office, you may obtain more information by calling the Office of Parking Violations at 1-800-352-7567.
Report Release & Requirements
Certain types of Sheriff's Office reports are available for release to authorized parties. To obtain a copy of your report, please contact the Redwood City Main Office during normal business hours (address and hours shown above). You will need to provide a case number and other identifying information, and you must be a named, involved party to the case or an authorized representative to a named, involved party to the case in order to request and receive a copy of the report.
Certain types of reports are exempt from release and can only be released pursuant to a court order. Depending on the type of report, approval may be required from the investigating deputy or detective. Please call (650) 363-4525 to determine if the report you want is one that can be released. If the report is determined to be available for release, you will need to fill out a Request for Release of Information or Report and provide a valid government photo identification. You may mail your completed form with a copy of your valid government photo identification to the Redwood City Main Office address above, or you may submit it in person. Please know that Requests cannot always be completed on a drop-in basis.
If the report has been forwarded to the San Mateo County District Attorney's Office, you will need to contact the District Attorney's Office at (650) 363-4677.
Vehicle Releases & Requirements
Once the San Mateo County Sheriff's Office impounds a vehicle, the owner is required to obtain a Vehicle Release prior to picking the vehicle up from the tow company. In order to obtain a Vehicle Release:
- You must be the Registered Owner
- You must have a valid driver's license (if you do not have a valid driver's license, you must have valid government photo identification, and you must bring a driver that has a valid driver's license)
- You will need the license plate number of your impounded vehicle or your case number
- The fee for a vehicle release depends on where your vehicle was impounded, and it must be paid with exact cash. To determine the amount, please refer to the fee schedules under office locations above as follows: 1) for vehicles impounded in Half Moon Bay, use the Half Moon Bay Substation Fee Schedule; 2) for vehicles impounded in San Carlos, use the San Carlos Substation Fee Schedule; 3) for vehicles impounded anywhere else within San Mateo County, use the Redwood City Main Office Fee Schedule.
Important: If you are requesting a Vehicle Release after normal office hours, on weekends, or on holidays, you must proceed to the Maguire Correctional Facility at 330 Bradford Street, just across the street from the Hall of Justice & Records, in order to obtain a vehicle release. All of the above requirements still apply.
Visa / Clearance Letters & Booking Chronology Requirements
The San Mateo County Sheriff's Office can assist you with obtaining a Police Clearance Letter (which is a letter showing that you have no criminal record with the San Mateo County Sheriff's Office). Oftentimes, these are required in order to obtain a government-issued Visa or other document.
If you do have a criminal record with the San Mateo County Sheriff's Office, you will be provided with a "booking chronology" showing your time spent in the San Mateo County Jail and/or the Sheriff's Work Program (SWP). Please be advised that you must contact the appropriate Court if you require further information on your arrest record.
In order to obtain either of these documents, you will need to provide valid, government-issued photo identification. You will also be required to complete the Police Clearance Letter /Booking Chronology Application Form which is available at any of the Criminal Records Bureau office locations. You may mail your completed form with a copy of your valid government photo identification to the Redwood City Main Office address above, or you may submit it in person.
Processing a Police Clearance Letter or Booking Chronology takes approximately 15 to 30 minutes to complete. You may choose to wait for your letter or have it mailed to the address that you provide on the Application Form.
Other Services & Information
Please note that in order to obtain COURT records (as different from Sheriff's Office records), you must contact:
Hall of Justice Records
400 County Center, 1st Floor, Room A
Redwood City, CA 94063
For general information from the Superior Court of California, San Mateo County, including information on obtaining a restraining order, filing various civil documents, dispute resolution, and more, please visit the Superior Court's informative website at: http://www.sanmateocourt.org
SERVICES PROVIDED BY OTHER DIVISIONS WITH THE SAN MATEO COUNTY SHERIFF'S OFFICE
Restraining Orders & Proof of Service
Restraining orders are issued by the Courts and necessary forms are located in the Clerk's office inside the Hall of Justice, 400 County Center, Redwood City, on the 1st Floor, Room B. Please call (650) 363-4000 for more information on having a restraining order issued.
If you need more information on having a restraining order served, please contact the Civil Bureau at http://www.smcsheriff.com/divisions/support-services-division/civil-enforcement-bureau or call (650) 363-4497.
Civil Bench Warrant Information
If you have a civil warrant for service within San Mateo County, you will need to go to the Civil Division for assistance. The Civil Division is located in the Hall of Justice, 400 County Center, Redwood City, on the 3rd Floor. You can get additional information at http://www.smcsheriff.com/divisions/support-services-division/civil-enforcement-bureau or by calling (650) 363-4497.
If you have a civil warrant for service outside of San Mateo County, you can go to the Sheriff's Criminal Records Bureau Office with: 1) the original warrant, 2) a "Civil Bench Warrant Letter of Instructions," and 3) a check for $50.00 (if the warrant is marked "order of examination") or $105.00 (if the warrant is marked "subpoena" or "court order"). The check must be made out to the County Sheriff where the subject lives or works.
Criminal Bench Warrant Information
Criminal Bench Warrants are issued by the Courts. If you need to know if you have a criminal bench warrant, please contact the Courts which are located in the Hall of Justice, 400 County Center, 4th Floor, Redwood City, CA 94063, or you may call (650) 363-4302 for more information.